As AI systems advance, the focus shifts from mere intellectual capabilities to emotional intelligence. Learn how AI balances IQ and EQ to solve both rational and emotional problems, with applications in healthcare, education, and customer service. Explore the potential and challenges of creating empathetic AI for better human-computer interactions.

Can AI offer the empathy and trust of a human mental health professional? The University of Newcastle is testing whether AI chatbots can effectively support users with sensitive mental health and substance use questions, providing a glimpse into the future of scalable mental health support.